Open a Ticket
Log in to the client portal to create and track tickets, upload screenshots, and view updates.
Contact Support
For general assistance, billing questions, or non-urgent requests, contact our team.
Status & Updates
Service maintenance and important notices will be communicated through the portal and support updates.
Support Hours
Standard: Mon–Fri, 9:00 AM – 5:00 PM
After-hours: Available by agreement (SLA / contract).
Emergency: If you have an urgent outage, open a high-priority ticket in the portal.
Frequently Asked Questions
Quick answers to common support questions.
I can’t log in to the client portal. What should I do? ▾
First, confirm your email and password are correct. If available, try “Forgot Password.” If your access is managed by your organization, contact your administrator or use the Contact page.
What information should I include in a ticket? ▾
Include the device name, the issue description, when it started, any error messages, and screenshots/log files if possible. The more details you provide, the faster we can resolve it.
Do you use remote access to troubleshoot? ▾
Yes — if your service includes RMM support, we may use authorized remote access to diagnose and resolve issues. Remote actions are performed within the scope of your agreement and may be logged for auditing and security.
What are monitoring alerts and logs? ▾
Monitoring alerts and logs are records generated from device health checks (online/offline status, disk space, patch results, etc.). These help detect issues early and support troubleshooting.
How do I request a new user or portal access? ▾
Use the Contact page or submit a ticket requesting access. Your administrator may need to approve new users depending on your setup.