We respect your privacy and are committed to protecting your information. This policy describes what we collect, how we use it, and the choices you may have. If you have questions, please contact us using the details at the end of this policy.
1) Information We Collect
We collect information in the following categories:
- Contact and account information: name, email address, phone number, company name, portal username, and authentication data needed to provide secure access.
- Support and ticketing data: support requests, ticket messages, attachments you submit, technician notes, ticket history, and communication records.
- RMM monitoring and telemetry: device health data (online/offline state, CPU/memory/disk usage), alert history, patch/maintenance results, inventory details (OS version, device identifiers), and monitoring logs created by agents or scripts.
- RMM remote access and audit data: remote session metadata (timestamps, device target, initiating account), access logs, actions performed through the platform (such as remote commands, scripts, configuration changes), and security/audit trails.
- Website usage data: IP address, browser type, device type, pages viewed, approximate location derived from IP, and cookies or similar identifiers.
2) How We Use Information
We use information to:
- Provide, operate, and maintain our website, client portal, and service delivery
- Authenticate users, secure accounts, and enforce access controls
- Respond to support requests, manage tickets, and communicate service updates
- Monitor systems, generate alerts, troubleshoot issues, and improve reliability
- Perform maintenance activities such as patching, automation, and health checks
- Maintain audit logs to support security, compliance, and incident response
- Detect and prevent fraud, abuse, unauthorized access, and security threats
- Comply with legal obligations and enforce our agreements
3) Cookies and Analytics
We may use cookies and similar technologies to support site functionality, remember preferences, and understand usage trends. You can control cookies through your browser settings. Disabling cookies may impact features such as staying signed in.
4) How We Share Information
We do not sell your personal information. We may share information only as follows:
- Service providers: trusted vendors who help us operate hosting, security, analytics, communications, and support tooling, under confidentiality obligations.
- Legal and safety: to comply with laws, court orders, or valid legal requests, or to protect rights, safety, and security.
- Business transfers: in connection with a merger, acquisition, reorganization, or sale of assets.
- With your direction: when you request or authorize sharing (for example, granting a third party access to ticket data).
5) Remote Access and Monitoring Transparency
If you receive RMM-managed services from Secure Our Cloud, our platform may collect monitoring logs and create audit records of remote access activity for security and operational purposes. This can include device status signals, event/alert records, patch deployment results, and remote session metadata. Where applicable, remote access is performed under authorized scope and for legitimate support, maintenance, and security functions.
6) Data Security
We use reasonable administrative, technical, and physical safeguards to protect information from unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
7) Data Retention
We retain information only as long as necessary for legitimate business purposes, to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on data type (e.g., ticket history vs. monitoring logs).
8) Your Choices and Rights
Depending on your location, you may have rights to access, correct, delete, or restrict use of your personal information. To submit a request, contact us. We may need to verify your identity before fulfilling certain requests.
9) Third-Party Links
Our site may contain links to third-party websites. We are not responsible for their privacy practices. Please review third-party policies before providing information.
10) Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last Updated” date. If changes are material, we may provide additional notice where appropriate.
11) Contact Us
If you have questions about this Privacy Policy, contact us:
- Email: support@secureourcloud.com
- Phone: 215-967-7172
- Mailing Address: 333 East City Avenue, Suite 300 PMB 2058, Bala Cynwood PA 19004